People - Contacts
I Changed My Phone And Now I Don't See Any Of My Contacts On My Device
Tendant does not copy existing contacts to the device, please ensure contacts are copied manually or through the account on your device. Android Contacts > Accounts - Make sure your primary account has been added. iOS Settings > Contacts - Make sure ...
I Cannot See My Contacts
Please contact support.
What Happens if I Block a Contact on my Device?
This will have no effect in Tendant.
Is it Possible to Block a Contact?
Currently no, but this will be changing in future versions.
What Happens When I Delete a Contact that I Have a Chat Session With?
Currently you cannot delete contacts from the Tendant app.
What Happens If I Delete a Contact from my Device?
The Contact will still show in the Tendant app.
Can I Delete a Contact from the Tendant App?
This is not currently possible, but will be available in a future version.
Can a Contact be in More then One Group?
Yes, a contact can be in multiple Chat Groups.
Can a Contact be in More than One List?
Yes, a contact can be in multiple Lists.
I see Multiple Contacts in the People List for the same person.
Each mobile phone number has a separate entry because chat sessions and history are assigned to mobile numbers.
How Do I get a Contact Acquired through Tendant to Show on my Device?
The contact will be added automatically to the device's native phonebook.
Can I Force a Manual Sync to Update Contacts?
Yes, you can force a manual sync of contacts at any time by tapping People from the home screen, then tapping the (refresh) icon and the system will import any new contacts from your device's native phone book.
Can you Provide the Leads for Me?
Not Currently.
If I Delete the Tendant App or Discontinue my Subscription I'll Lose my Leads/Contacts?
No, all contacts are synced in Tendant and your native phonebook.
Can I Export Contacts?
Not Currently.
Can I Import Contacts?
Not Currently.
When I get a new Lead eg via the chat section on my Public Profile, will the lead be synced to my device?
Yes, all contacts added through the Tendant app will be synced to the device.
If I Add a Contact in Google Contacts will they show in the Tendant App?
The contact will show immediately if you refresh your contact list by tapping the (refresh) icon.
If I Add a Contact on Device will it show in the Tendant App?
To ensure that the contact shows immediately, add contacts through Tendant and they will automatically update to your native phonebook.
What is the Maximum Number of Contacts I can have?
There is currently no limit on contacts.
Can I Choose which Contacts to Sync - Google/iCloud/Sim/Device all?
No, the app syncs all available contacts from the device.
How Do I Allow Tendant Access to my Contacts?
During Installation the Tendant App will ask for permission to access your contacts, you must allow this for the App to function correctly.
How Do I Add a Contact?
To add a contact tap the (plus) icon In the bottom right. Select the (add contact) icon. This will launch the device's native contact application where you can add a contact as normal.